Top 5 Frequently Asked Service Questions about ALM Positioners
Maximizing the performance and longevity of your ALM positioner starts with understanding its features and maintenance requirements. To help you stay informed and prepared, we’ve answered five of the most common service questions, providing the insights you need for troubleshooting and planning maintenance to get the best results from your positioner.
1. Why does my positioner go up when I press the down button?
This might seem counterintuitive, but it’s actually a safety feature! Our positioners are designed with a 3:1 safety factor, which includes safety pawls. When you press the down button, the positioner moves up briefly to release these pawls before descending. It’s a clever way to ensure your positioner operates securely every time.
2. How often is maintenance required, and what needs to be done?
The frequency of maintenance needs varies depending on how often and for what purpose you use your positioner. To keep your equipment in top-notch condition, refer to the Preventative Maintenance section in your Operations and Maintenance Manual. This guide is tailored to your specific model and outlines the recommended schedule and tasks to keep everything running smoothly.
3. What tools and supplies are required for the installation of my new positioner?
Here’s a handy checklist to get you started.
Required Tool List
| Supplier Details | Tool | Quantity |
| Customer-supplied | Tape measure | 1 |
| Customer-supplied | Chalk line | 1 |
| Customer-supplied | Level | 1 |
| Customer-supplied | Plumb bob | 1 |
| Customer-supplied | Calibrated torque wrench | 1 |
| Customer-supplied | Wrench set | 1 |
| Customer-supplied | Hammer drill | 1 |
| Customer-supplied | Masonry drill bit | 1 |
Required Supply List (Columns)
| Supplier Details | Item | Quantity |
| ALM-supplied | Shim kit | 1 |
| Customer-supplied | Epoxy anchor bolt kit
Powers AC100+ Gold or equivalent, strength Epoxy, 1” diameter grade 8 minimum, threaded rod |
1 |
| Customer-supplied | Shell Tellus S2 MX 46
ISO 46 hydraulic oil or equivalent meeting the following specifications, approvals & recommendations
|
Customer determined |
| Customer-supplied; ALM provides specs.
If preferred, ALM can provide cables for an extra cost. |
Power & communication cables | See electrical section in Operation Manual for more details. |
4. What does ALM offer for service and support packages?
We’ve got you covered! Our team offers a range of services to keep your positioner performing at its best, including:
- Installation: Proper setup from the start.
- Start-up services: Ensuring everything works smoothly out of the gate.
- Preventative maintenance: Reducing downtime and maximizing performance.
These packages are designed to ensure your positioner stays in top condition while minimizing downtime.
5. Who should I contact if I am having issues with my positioner?
We’re here to help! If you’re experiencing issues, our experienced technicians are just a phone call or click away. Contact ALM Positioners at (309) 787-6200 to talk to a service technician, or fill out the service form on our website. A team member will get back to you promptly to assist.
And don’t forget—the Owner’s Manual included with your positioner has everything you need. Just scan the QR code on the manual for quick access to detailed information about operation and maintenance.
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